Account Executive - Customer Success (m/f/d) - remote GER
Summary
Your mission
As an Account Executive (m/f/d) for Customer Success and Account Management, you will be responsible for the strategic development and comprehensive management of our existing customer accounts. You will ensure high customer satisfaction and foster long-term customer relationships. In this role, you will guide customers through onboarding and the implementation of our software solutions while supporting them in maximizing the value and adoption of all available features. As the primary point of contact, you will coordinate customer inquiries and collaborate closely with internal stakeholders.
You will analyze customer usage data, derive measures to increase product adoption, and proactively advise customers on achieving their business and digital transformation objectives. At the same time, you will identify optimization, upselling, and cross-selling opportunities and work with internal teams to further develop these potentials. Building and maintaining strong relationships with decision-makers and key users, as well as conducting regular business reviews and success meetings, will be an integral part of your responsibilities.
In addition, you will identify churn risks at an early stage and implement appropriate retention strategies. You will work closely with Product Management, Sales, Support, and Development teams and contribute structured customer feedback to drive the continuous improvement of our software solutions. Maintaining accurate customer records within the CRM system and supporting contract renewals and renewal processes are also key aspects of the role.
Furthermore, you will monitor relevant KPIs, contribute to the ongoing development of our Customer Success processes, ensure a consistently positive customer experience throughout the entire customer journey, and stay informed about market and technology trends to help continuously evolve our solutions in line with customer needs.
Your profile
You have the ability to explain complex technical solutions in a clear and compelling way and successfully communicate their value to customers. With your strong communication and negotiation skills, you build long-term customer relationships and consistently act with a customer-centric mindset. A high level of self-motivation, a proactive approach, and a passion for continuously improving the Customer Experience distinguish you from others.
In addition to being a strong team player, you impress with a structured, self-driven, and results-oriented work style, as well as a confident professional presence.
You are skilled at identifying new business opportunities, pursuing your goals with determination, and maintaining a focus on sustainable business success. Strong English communication skills, both written and spoken, enable you to work effectively in an international environment.
Why us?
Shaping the Future Together: Safe, Sustainable, and Full of Possibilities!
What makes a PROLOGIAN?
Team spirit, creative freedom, and the drive to use technology to make a real difference. We are passionate about smart solutions that have a genuine environmental impact, and enthusiasm is just part of who we are.
At PROLOGA, you’ll find a job with meaning and impact: we develop software that helps make our world a little cleaner. Zero emissions is our goal – maybe soon yours too?
We’ve been successfully operating in the market for over 20 years, are an SAP partner, and continue to grow. For you, this means: freedom to shape your role, exciting perspectives, and plenty of space to grow together and leverage your strengths.
What else awaits you at PROLOGA:
Flexible working hours and the possibility to work remotely. Our offices in Halle, Leipzig, Oldenburg, and Walldorf are always open for you! Whether you want direct exchange or just enjoy the office atmosphere, you’re always welcome. We also meet for team meetings, events, and celebrations.
A car
Choose your device: Mac or Windows – it’s up to you.
A key leadership position in a growing and innovative company.
JobRad leasing.
Structured onboarding and personalized professional development opportunities.
With our PROLOGA benefits portal, you can access discounts and special offers from over 1,000 partners - from restaurants and fashion to travel and leisure activities.
Sports and team events, as well as summer and Christmas celebrations.
And that’s just the beginning!
Ready for a job that really makes a difference?
Join PROLOGA – where tech meets purpose.
Do you have any questions?
About us
At PROLOGA, we build software solutions that help organizations use resources more responsibly, reduce loss, and manage complex processes with confidence. For more than 20 years, we have been developing SAP-integrated solutions for utilities, waste and recycling management, smart cities, and the circular economy.
As a co-development and product partner of SAP, we combine solid technology with deep industry expertise. Our solutions are designed to create transparency, ensure regulatory compliance, and make operational processes more efficient and predictable across entire value chains and lifecycles.
Our work is guided by a simple principle: materials, time, energy, and potential should not be wasted. We take a holistic view of processes, uncover hidden value, and support our customers in becoming more sustainable while remaining economically successful.
To achieve this, we are looking for people who take responsibility, communicate clearly, and value teamwork. People who are curious, open to new challenges, and motivated to work on practical solutions that create real impact in the day-to-day operations of our customers.
At PROLOGA, you will find an international environment where collaboration, trust, and ownership are part of everyday work, and where technology is a means to create meaningful, lasting impact. There is no reason to waste it.